Bart Combe, director from the Consumers ‘Association, looks back on the effective campaign:’ Individuals are titled to some guarantee, however in take action is frequently difficult to obtain a guarantee with no fuss. With this campaign we’ve effectively introduced the topic towards the attention of shoppers and entrepreneurs. From the countless companies around the Geen Gedoe Guaranteed List, consumers can get a guarantee claim without hassle. And our commonly used Warranty Checker helps customers to secure their legal rights with non-affiliated companies. ‘
Still fight for much better warranty legal rights
Thuiswinkel.org and also the Consumers’ Association began on 25 The month of january 2018 the Geen Gedoe Garantie campaign. Shortly after that branch organizations Stichting Webshop Keurmerk and Qshops certified also expressed their support and consumers also known as on companies to participate via social networking. Despite the campaign, the Consumers’ Association is constantly on the fight for much better warranty legal rights as well as for compliance from individuals legal rights by companies. Combe: “Warranty problems will regrettably remain to exist, therefore we still defend consumers with warranty problems. We therefore ask everybody to carry on reporting their problems to all of us and also to the Authority for Consumers & Market. Firms that disregard the guarantee rules can wet their chests. ‘
In September 2017, the Consumers’ Union launched a brand new version from the Warranty Checker, that has been used almost 10, 000 occasions. This enables customers to check how to proceed inside a couple of easy steps to complete if their product suddenly shows defects. The Guarantee Checker describes sample letters that consumers can attract the vendor or manufacturer.